In order to open a file without Internet Explorer blocking Pop-Ups you have to add the web page you are viewing to the allowed Pop-Ups section. In order to do this you will need the menu bar showing in Internet Explorer; to do this right click at the top of the window, near the tabs section. A sub menu will open and here you can choose to have the “menu bar” show. Once the menu bar is showing, click the tools dropdown and select Pop-Up Blocker, which will open a sub menu with settings for Pop-Ups. Choose the last option in the sub menu (Pop-Up Blocker Settings) and a second window will open allowing you to add the site you are viewing to the allowed Pop-Ups section. See the diagram below…

Today many computers come preloaded with add on tool bars from AOL, Yahoo, MSN…etc, which prohibits the end user from opening Pop-Ups even when the site you are viewing has been added to the safe Pop-Up section. These tool bars come with their own Pop-Up blockers and for this demonstration we will be explaining how to allow Pop-Ups using a Google tool bar. When reviewing the site you will notice within the Google toolbar a button towards the middle showing an icon with a red circle and a line crossing it stating 1 blocked. The end user then needs to click that specific button and the Google tool bar will allow Pop-Ups from the web address you are viewing. See the diagram below…

Once Internet Explorer and the 3rd party tool bars installed have been set to allow Pop-Ups…all Pop-Ups will open besides Microsoft Word Documents. In order to open a Microsoft Word Document you need to hold the CTRL button down on your keyboard as you press the link (Word Document) and Virtual Case Management will ask if you want to open the file or save it to a location. This issue is one with Internet Explorer and Microsoft adding security features however if you turn Pop-Ups off completely this added step of holding down the CTRL button can be avoided.