Top Customer issues and solutions
Please visit our Frequently Asked Questions (FAQ) page.
Virtual Case Management offers an initial 6 hours free of technical support during the first 30 days.
Technical support plans start at $699 per year or billed at $95 per hour if an incident should occur.
If you still need assistance, contact customer support at support@virtualcasemanagement.com or (800) 329-9691
Downloads and updates:
Before you upload video to VCM, make sure you convert your video to a Mpeg4, MOV, WMV... etc, format. We suggest using JetAudio, which is a 3rd party software that offers a great video converter / media player.
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