1 (800) 329-9691
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Features Included
  Backend access for Clients & Vendors, ONLY to their cases
An “Order-Link” URL allows your clients to open cases
  Personalized URL, your logo, customized case numbering…
Largest file upload in the industry, 150MB. Docs/Audio/Video
  Customized desktop showing user’s cases, reminders, emails…
Scan-Direct using scanners, webcams, forensic microscopes & more; attaching those images directly
  Users can protect case logs & documents from others
Email attached documents – 15MB max per email
  Customizable Skins: Change the look & feel & switch themes
An “Open & Close Case Checklist” that is customizable
  Email & IM integration throughout the case structure
Reminder features built into the case structure
  Assign cases to multiple staff, clients, and vendors
Wizards to accomplish any task!
  Create multiple subjects/projects per case & bill independently
Search cases by case #, clients ref, subject, by dates...etc.
  Create Template Reports independently to each subject/project & set fees allowing for automatic billing
Admin Reports: Track total cases, services, costs and more
  Bill hourly or flat rates with a retainer fee & expense section
Biometric Fingerprint Access - NIST, FIPS 201 certified
  QuickBooks Sync: Send generated VCM invoices into QB
State dropdowns affected by the country dropdown.
  Reduce Invoices based on retainer fees on file
States included: USA, Canada, Australia, & UK
  Rate users performance & track their case history
Multi Language Support (English/Spanish), more to come.
  Reset password & request an account link within the login page.
Compatible with Explore, Chrome, Firefox, and Safari
  Track Staff/Vendor costs & expenses by the dates you search.
Hosting solutions surpassing DOD & NSA Standards, (SCIF)
 
Virtual Case Management® (VCM), a complete online case management solution with Case Management (CRM), Contact Management, Calendar/Reminders, built in Accounting with Template Reports, and Communication (Email/IM) integrated throughout the case structure. Virtual Case Management is also personalized for your business, allowing you to upload your logo within the login screen and the application, to customized case numbering, and a personalized desktop showing each users own case history, reminders, emails…and more. VCM is the easiest web based Case Management Solution to navigate with wizards to accomplish any task; saving you time and money!
 
A web based solution that assists claims adjusters with case, contact, and document management; keeping them organized and on top of their cases. As you open a new case, VCM searches your database to see if the claim/subject is already within, helping to save time and stop conflicts. Once your case has been opened VCM gives you the ability to attach single or multiple documents to the case or the claim/subject; or use our "Direct-Scan" feature to scan the document directly via our Twain driver access. Cases can contain more than one claim/subject, with the ability to generate an unlimited amount of claims per case. Once you create single or multiple claims, you can attach specific documentation independently to those claims or to the case in general, allowing for an organized controlled outcome. The claim/subject page can be customized with specific fields and questions that work best for your industry. The ability to upload pictures, audio, video, and documents from within the field; along with the ability to email those attachments with a click of a button. The case log allows you to protect specific entries from others viewing them, with the ability to send log updates to people assigned to the case by the click of a button. The ability to record your voice directly into the case log, "audio-notes", along with controlling who can view or hear those notes.
 
VCM allows you to assign the case to staff or vendors within or without of your office; and provide each user with different access rights (admin/staff/vendors), with the ability to email status updates to users assigned to the case. This allows all people associated with the case to collaborate and view documentation internally; and communicate securely via our email and Instant Messaging integration. VCM gives you the ability to track the performance of a user, where you can rate their performance during or as you close a case. When updating a case log or uploading a document, the end user has the ability to protect that specific update or document from others viewing it. The ability to set reminders specifically for yourself, other users, or send group reminders; with reminders integrated into the case structure. VCM was designed to bill as the case develops, helping to hedge against losses and generating larger profits. A complete accounting system is integrated into the case structure with a money report that tracks your billing, expenses, and retainer fees. The retainer fee section allows you to monitor fees received and reduce invoices against retainer fees as you create invoices. The VCM Claims Adjuster Template Reports such as (Adjusters Worksheet, Affidavits e.g. "Affidavit of Lighting Losses", and Residential Property Replacement Costs…etc.) gives you the ability to generate reports specifically to the subject/claim you are working. The ability to set multiple fees to each report, allowing for automatic billing once a report is created. VCM offers various template reports to assist you; however we often customize reports that work best for each business. Contact us today to have your reports incorporated into VCM with automatic billing integrated!
 
You also have the ability to bill separately and independently per the claim/subject associated to the case. Once you print your report, the end-user just needs to click a button to generate their invoice! Create invoices, credit invoices, track expenses, and much more! The ability to generate multiple invoices to a case, multi tax rates, flat service rates, hourly rates, automatic billing using template reports, accounts receivable, and the VCM to QuickBooks Sync. VCM is the only Case Management solution offering true QuickBooks integration, allowing you to Sync your VCM invoices into QuickBooks. This allows the QuickBooks financial reports to be updated as well, so paying sales tax and generating reports like profit and loss statements are not affected.
 
 
VCM is offered as a SAAS (Software as a Service), whereas we host and maintain the servers at 99.9% reliable uptime with backup generators and backup Internet support. Servers are secured in reinforced buildings, security guards, fire suppression, back-up generators, and access control systems to access Servers. We also maintain the backups, providing you a Cloud Based, turn-key, 24/7 solution; allowing you to be up and running within minutes. However, if you want VCM on your own servers please contact us for volume licensing pricing at (800) 329-9691.
 
VCM is internationally user friendly, as we offer multi language support (English/Spanish/French), support for all Internet browsers (IE, Chrome, FireFox, Safari), and by changing the county dropdown it affects the correct states to show. Countries/States: Australia, Canada, UK, US.
 
Go GREEN and use VCM a complete online case management solution;
using less paper, folders, pens, paper clips, and more...
Get organized and SAVE MONEY!
 
Standard packages are placed on secure servers ONLY within the United States, and we have partnered with Softlayer.com a global leader in IT/hosting solutions.
 
EXTREME SECURE:
We partnered with Newworldapps.com for our government contracts or businesses requiring a more robust security solution. Newworldapps.com is a known leader in the Federal Government for storing sensitive applications; SCIF and FISMA- audited hosting solutions. VCM offers the following security standards: FISMA, SCIF, FIPS 201, DTISCAP, MINIX, Sarbanes-Oxley, HIPAA, NIST, and PIV.
The data center facilities utilized by NEW WORLD APPS are some of the world's finest Tier One telecommunications data center facilities. Each data center represents a $100 million investment or more, and each data center provides some of the best Internet connectivity available from within the largest TCP/IP network in the world.