FAQ
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Is Virtual Case Management™ a web based solution or can I purchase it?
How do you secure and encrypt the data that transfers back and forth?
How soon can I be up and running with VCM?
If I host VCM on my server how long would it take to be up and running?
What languages is VCM available in?
If I host VCM on my server what are the server requirements?
How many cases can I open?
How many subjects can I generate to each specific case?
Does Virtual Case Management™ have accounting and billing features?
Are you kidding, where have you guys been I love this software?
Are you hiring or can I apply to become a sales representative for VCM?
What if I use a different software product, can I transfer my data to VCM?
Can I add a login screen on my web site allowing my clients access to my cases?
You say VCM can Scan Directly, what does that mean?
What type of scanners work with VCM?
Are receiving an error exporting invoices into QuickBooks, it could be due to “Sales Tax” is disabled by default in QuickBooks.
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Is Virtual Case Management™ a web based solution or can I purchase it?
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Virtual Case Management™ offers both a web based solution (we host) and a local hosting solution (you host), both can be web accessed or just locally. VCM is not for sale but leased on a monthly basis. See the pricing tab for further details.
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How do you secure and encrypt the data that transfers back and forth?
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If we host VCM we provide you a user name, password and a URL to access the software. All user names and passwords are protected by 256bit encryption and accessed via biometrics. We use a SSL 256bit certificate to encrypt data that transfers back and forth…much like your bank does. If you host VCM we suggest purchasing your own SSL certificate for your server.
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How soon can I be up and running with VCM?
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Within minutes you can start organizing your office and investigations, just go to www.virtualcasemanagement.com and sign-up. There is a 10 minute wizard tutorial you need to complete asking pertinent information into your company…i.e. company name, address, telephone numbers, letterhead margins, logo, language…etc. However if you host VCM on your sever it will take longer.
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If I host VCM on my server how long would it take to be up and running?
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Once our development team confirms you have an adequate server and they get access to your server via the Internet, along with charging you the appropriate setup fees…normally within a few hours.
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What languages is VCM available in?
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Currently English and Spanish only however there are plans to roll out 2 additional languages in early 2008.
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If I host VCM on my server what are the server requirements?
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Recommended requirements: Dual Core Intel® Pentium D 925, 2x2MB Cache, 3.0GHz, 800MHz FSB, 2GB DDR2, 667MHz, Intel® PRO Copper Gigabit PCI Express NIC Card, and 4 HD’s (Hard drives) in a Raid 5 configuration. Size of the hard drives is up to you. Software requirements are Microsoft Server 2003 or higher & SQL Server 2003 or higher. You can also use SBS 2003 (Small Business Server) which incorporates SQL into SBS.
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How many cases can I open?
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Take a look at the pricing tab for the platinum version is unlimited cases.
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How many subjects can I generate to each specific case?
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As many as you want with the ability to attach any type of data (pictures, video, audio, documents…etc) to the specific subject.
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Does Virtual Case Management™ have accounting and billing features?
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Yes. VCM not only has accounting features but they are extensive, providing the end user with a greater scope into accounts receivables. VCM allows the taking of partial payments, various payment methods, provides amounts due and past due and offers the automatic billing feature as you work. The QuickBooks Sync feature allows for real-time syncing between QuickBooks and Virtual Case Management™. This allows you to use our invoices or QuickBooks without having to reenter data.
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Are you kidding, where have you guys been I love this software?
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Thank you and all we can say is we have been working hard and did not feel comfortable coming out with a product we did not feel was the best available. Enjoy!
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Are you hiring or can I apply to become a sales representative for VCM?
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Yes. Please send all resumes to employment@virtualcasemanagement.com
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What if I use a different software product, can I transfer my data to VCM?
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Yes. Please contact
dev@virtualcasemanagement.com to request am estimate. |
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Can I add a login screen on my web site allowing my clients access to my cases?
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Yes. This is a customizing feature and you would need to contact dev@virtualcasemanagement.com
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You say VCM can Scan Directly, what does that mean?
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VCM has a great deal of technology incorporated into it and besides being able to attach a document you can also scan directly into the page you are working on. If you have a scanner attached to your computer VCM will locate it and scan directly into the software page you are working on.
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What type of scanners work with VCM?
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Currently the following scanners are known to work with VCM, however many twain driver devices can also be accessed via VCM, from Web Cams to forensic USB Microscopes. The Following scanners are known to work: Kodak i30, i40, HP 6300, 4370, 4850, Logitech QuickCams…etc.
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Are receiving an error exporting invoices into QuickBooks, it could be due to “Sales Tax” is disabled by default in QuickBooks.
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You need to configure QuickBooks to accept sales tax and here is how you do it.
1) In QuickBooks, Go to menu->Edit->Preferences.
2) Scroll and find "Sales Tax" from the list box and select it.
3) Click on the "Company Preferences" tab.
4) Choose "Yes" for "Do you charge Sales tax?"
5) Click "OK". If you are asked to select a "Most common sales tax" item, select an existing one or create a new one.
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