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Top Customer issues and solutions
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Please visit our
Frequently Asked Questions (FAQ) page.
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Virtual Case Management offers an initial 6 hours free of technical support during
the first 30 days.
Technical support plans start at $699 per year or billed at $95 per hour if an incident
should occur.
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If you still need assistance, contact customer support at support@virtualcasemanagement.com or (800) 329-9691
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Downloads and updates:
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VCM Compatibility:
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32-bit & 64-bit Browser Compatibility
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Internet Explorer, Chrome, Safari, & Firefox
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QuickBooks: 2007, 2008, 2009, 2010 & 2011
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32-bit browser needed when using:
QuickBooks, Direct-Scan & Biometrics.
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Before you upload video to VCM, make sure you convert your video to a Mpeg4, MOV,
WMV... etc, format. We suggest using JetAudio, which is a 3rd party software that
offers an great video converter / media player.
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