1 (800) 329-9691
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Top Customer issues and solutions
 
Please visit our Frequently Asked Questions (FAQ) page.
 
Virtual Case Management offers an initial 6 hours free of technical support during the first 30 days.
Technical support plans start at $699 per year or billed at $95 per hour if an incident should occur.
 
If you still need assistance, contact customer support at [email protected] or (800) 329-9691
 
Downloads and updates: VCM Compatibility:
 
  * VCM to QuickBooks Sync Utility
  * VCM to QuickBooks Invoice Template
  * VCM Direct Scan Utility - Chrome
  * VCM Direct Scan Utility - Safari
  * Biometrics Utility
  * 32-bit & 64-bit Browser Compatibility
  * Internet Explorer, Chrome, Safari, & Firefox
  * QuickBooks: 2007, 2008, 2009, 2010 & 2011
  * 32-bit browser needed when using:
QuickBooks, Direct-Scan & Biometrics.
 
Before you upload video to VCM, make sure you convert your video to a Mpeg4, MOV, WMV... etc, format. We suggest using JetAudio, which is a 3rd party software that offers an great video converter / media player.